Hospital Visiting Policies and Hours

Support Person Guidelines

An important aspect of care and healing is having a family member or close friend with you when possible. Based on our most recent COVID-19 case data, we feel confident that we can safely accommodate support persons in most situations and that this will have a positive impact on patient care. We will balance the need for caregiver support with proper safety precautions at all times.

Visitors/support persons must be healthy individuals age 16 or older who pass the screening criteria.* The new support person guidelines are:

  • Emergency Departments, Urgent Cares, Surgical Services**, Outpatient Areas, Provider Offices - Maximum of 1 masked support persons if social distancing can be maintained in the care setting or waiting area. **Surgical Services requires one support person to be 18 years of age or older.
  • Cancer Centers and Radiation Oncology - Maximum of 1 masked support person per patient.
  • Hospital Inpatient/Acute Setting - Maximum of 2 masked visitors per patient in the facility during visiting hours (see Visiting Hours for each location/department below.)
  • Maternity Centers - Maximum of 2 masked support persons per patient in the facility at any given time.
  • Pediatrics - Maximum of 2 masked primary caregivers per patient in the facility at any given time.
  • Adult patients with COVID-19 or suspected to have COVID-19 may not have visitors/support persons unless they are seriously or critically ill, at end of life, or the support person is necessary for the provision of their care. 

In locations that do not have adequate space for social distancing, the number of support persons may be further restricted.

Social Distancing and Masking Requirements

Social distancing and masking requirements remain in place at all MidMichigan Health locations.

Gloves are not allowed as they have the potential to contribute to the spread of the virus and impact those with severe latex allergies.

Health Evaluation

*Support persons must screen negative for symptoms of COVID-19, which include: cough, shortness of breath or difficulty breathing, fever, chills, repeated shaking with chills, muscle pain, headache, sore throat and new loss of taste or smell.

As your trusted health provider, it is our responsibility to do whatever we can to limit the spread of the virus and to keep our patients, employees, health care providers and volunteers safe. Thank you for your support and understanding of these temporary changes.

During this time of limited visitors, we recommend you also explore our Other Ways to Stay in Touch.

Hospital Visiting Hours - All Medical Centers

Note: The number of support persons/visitors allowed per patient is subject to the Support Person Guidelines above.

Admitted Patients

10 a.m. - 8 p.m. daily
For specialized care units, check with nurse's station to determine appropriate visiting times.

Behavioral Health Unit

6 p.m. - 8 p.m. daily

Emergency Department

As allowed by the physician, depending on the patient's medical condition.

How Do I Call a Patient?

For patient privacy, we do not give out direct phone numbers to inpatient rooms. Please call the switchboard numbers below and ask for the patient by full name. Please keep in mind that patients may elect not to receive phone calls. See more ways to stay in touch.


Alpena (989) 356-7000

Clare (989) 802-5000

Gladwin (989) 426-9286

Gratiot (Alma) (989) 463-1101

Midland (989) 839-3000

West Branch (989) 345-3660

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