Frequently Asked Questions About E-Visits
What is an E-Visit?
An E-Visit is a convenient way to get medical advice from a MidMichigan Health provider for common, non-urgent medical conditions. You can submit a questionnaire regarding your symptoms and receive a quick reply from a MidMichigan Health provider through your MyMidMichigan account. Depending on your symptoms, the provider can also prescribe a medication for you.
Who can submit an E-Visit?
If you meet all of these criteria, you are eligible to submit an E-Visit:
- Your primary care provider is employed by MidMichigan Health.
- You are 18 or older.
- You have an active MyMidMichigan account. (Learn How to Activate Your Account)
- You reside in Michigan and are physically located in Michigan at the time you submit the E-Visit.
How do I request an E-Visit?
- Log in to your MyMidMichigan account using a web browser or the MyChart mobile app.
- Click the Messages tab, select "Ask a Question" and then click on Symptom-Specific E-Visit.
- Choose your condition from the list, answer all required questions, and then submit your payment information. (If your condition is not on the list, E-Visit is not available for that condition and you will need to schedule a regular appointment.)
- You will receive a written response from a MidMichigan Health provider via your MyMidMichigan account.
When are E-Visit services available?
You may request an E-Visit anytime, day or night, seven days a week. However, providers will respond during normal business hours.
When will I receive a response after I submit an E-Visit?
If you submit an E-Visit before noon on a business day, you will get a response the same business day. If you submit it after noon or on a non-business day, you will get a response by noon the next business day. If you have not received a response within these timeframes, please call our Virtual Care department at (989) 794-7020.
How much does an E-Visit cost?
The cost for a Symptom-Specific E-Visit is $25. You must pay online using a valid credit, debit, FSA or HSA card at the time of service. MidMichigan will put an authorization hold on your card for $25, however you won’t be charged until a provider completes your E-Visit. If the provider feels an E-Visit is not appropriate for your condition, the hold will be removed and you will not be charged. Insurance plans vary in coverage; at this time it is your responsibility to submit the appropriate information to your insurance plan for possible reimbursement.
Will I be charged if I am not able to be treated by an E-Visit?
You will not be charged for the E-Visit if the MidMichigan Health provider determines that an E-Visit is not appropriate for your condition. They will direct you to schedule an in-person appointment instead.
Will I receive a phone call when I submit an E-Visit?
No, a MidMichigan Health provider will send you a written treatment plan via your MyMidMichigan account.
What is a written treatment plan?
A written treatment plan is a unique message sent from a licensed MidMichigan Health medical provider to your MyMidMichigan account. A written treatment plan may include:
- Advice on how to treat your common, non-urgent health condition at home
- Prescriptions (as needed)
- Recommendations to avoid public settings like work or school (as needed)
- Suggestions for over-the-counter medications that may help you (as needed)
Will I receive a prescription when I submit an E-Visit?
You will receive a prescription if the MidMichigan Health provider finds that it is medically necessary.
Where will my prescription be sent?
Your prescription will be sent to your preferred pharmacy as saved in your MidMichigan Health Medical record. To change your preferred pharmacy,
What conditions can Be treated with an E-Visit?
An E-Visit is an electronic communication between an established MidMichigan Health patient and a MidMichigan Health provider about a non-emergent health concern, including:
- Eye Problems
- GERD (Acid Reflux)
- UTI ( Urinary Tract Infection)
How do I get a MyMidMichigan account?
You can request a MyMidMichigan account activation code by calling your primary care provider’s office during business hours or MyMidMichigan Support at (855) 476-1298.
Does my insurance cover the cost of an E-Visit?
You must pay online using a valid credit, debit, FSA or HSA card at the time you submit your E-Visit. Insurance plans vary in coverage; at this time it is your responsibility to submit the appropriate information to your insurance plan for reimbursement consideration.
Who will respond to my E-Visit?
A licensed medical practitioner employed by MidMichigan Health (physician, physician assistant, or nurse practitioner) will review your medical record and your E-Visit questionnaire and will provide a personalized treatment recommendation. These providers work in MidMichigan Health's primary care physician offices or MidMichigan Health's Urgent Care locations. E-Visits are routed to a pool of qualified MidMichigan Health providers; therefore the responding provider may not be your primary care provider.
Will my primary care provider be able to see the information from my E-Visit?
The information you submit in the E-Visit and the provider's response will remain a part of your medical record and will be available for your primary care provider to see on a future visit.
How long does an E-Visit take?
You should plan to spend 10-15 minutes completing your E-Visit.
How do I change an answer prior to my E-Visit submission?
Prior to submission, you can click the pencil icon to edit previous answers. You are not able to modify answers once your E-Visit has been submitted. If your symptoms get dramatically worse after you submit an E-Visit, we recommend that you call your primary care provider or go to an Urgent Care or Emergency location, depending on the severity of your condition.
Can I submit an E-Visit for my child?
No, E-Visits are only offered to patients ages 18 years and older. Pediatric patients are not eligible for E-Visits.
Can I submit an E-Visit for an adult family member?
The information submitted during an E-Visit becomes a part of the patient's medical record, so it is important to use the correct account. If you have proxy access to another adult's account, be sure to click their tab before initiating an E-Visit on their behalf. Otherwise, please assist them to login to their own MyMidMichigan account.
Can I have an E-Visit with my specialist?
At this time, E-Visits are offered by our primary care providers only. Specialty offices are not participating in the E-Visit program.
What is included in an E-Visit?
A provider will review your E-Visit and medical record, and recommend treatment. The fee does not include the cost of other services such as prescription medications, laboratory tests or X-rays (if any are needed). Requests for refills, handicap placards, work/school notes and/or letters cannot be addressed during an E-Visit.
If the provider rejects my E-Visit and asks me to schedule an in-office visit, would I have to pay for the E-Visit?
No, if a MidMichigan Health provider determines that your medical concerns require an in-person evaluation, you would not be charged for the E-Visit.
If I don’t agree with the provider’s advice or medical care, would I have to pay for the E-Visit?
Yes, you would have to pay for the E-Visit.
What if I have questions after my E-Visit?
If you have questions about your care, please call your primary care office. If you have questions about billing please call Customer Service at (844) 832-1956.
I’m feeling worse. What should I do?
If at any time your symptoms worsen, please call your primary care provider’s office. If you are experiencing a medical emergency, please call 911 immediately.
Will the E-Visit become part of my medical record?
Yes, the E-Visit will become part of your permanent MidMichigan Health medical record and will be available to those who participate in your care and treatment now and in the future.
Are my E-Visit and online medical record secure?
Federal and State law govern the confidentiality of medical information. MidMichigan Health is dedicated to keeping your medical information confidential. When you access your information, you must share the responsibility for keeping the information confidential. Please see MidMichigan Health's Notice of Privacy Practices. You also understand and agree that MidMichigan Health may disclose your communications or activities on MyMidMichigan if necessary to comply with the law or to protect other people’s rights, including the rights of our patients, providers and staff.
I’m having technical difficulties with an E-Visit. Who should I contact?
Please call our Virtual Care department at (989) 794-7020.