Save My Spot at Urgent Care
Why spend time in the waiting room, when you can wait at home or anywhere you feel more comfortable? Save My Spot powered by Clockwise.MD™ enables you to save your spot in line and get updates on when to come to Urgent Care. This service currently is available at MidMichigan Urgent Care in Houghton Lake, with plans to extend it to our other locations in the future.
How does it work?
You can save your spot online, or you may simply walk in to Urgent Care during business hours.
To save your spot online, you will need a mobile phone that can receive text messages. Go to our secure online form, choose an approximate time that you want to come to Urgent Care and submit your name and mobile phone number. You will receive a tracking number indicating your current place in line and an estimated time to come to Urgent Care. Since wait times can sometimes change due to unforeseen circumstances, automated text messages will keep you up to date on your current place in line and when to come in. Please arrive 15 minutes before your estimated time so that you can complete registration.
Walk-in patients will also receive a reserved spot in line, with a tracking number. You can track your current place in line and estimated wait time by on the tracking board in the waiting room. You can then choose to wait at Urgent Care, or leave and come back 15 minutes before your estimated arrival time.
Does Save My Spot guarantee an appointment time?
No, Save My Spot saves your place in line and provides an approximate time to arrive at Urgent Care. The goal is to minimize your time in the waiting room. We will make every effort to see you within 15 minutes of your most recent estimated time, if you arrive on time. However, unforeseen circumstances may sometimes cause delays. Automated text messages and a tracking board in the waiting room will keep you up to date on when to come in.
What if I arrive late?
Late arrivals will lose their guaranteed place in line, but may still be seen by registering at Urgent Care during business hours.
Do I have to use Save My Spot before visiting Urgent Care?
No, you can still walk into Urgent Care without a reservation, although you may be able to minimize your wait time by reserving ahead. The Urgent Care Wait Time displayed on our website is an approximate time that you can expect to wait, if you were to walk in right now without a reservation. Our registration staff will assign you a place in line and a tracking number so you can view your estimated arrival time on the tracking board. You can choose to wait at Urgent Care, or leave and come back 15 minutes before your estimated arrival time.
What if I don't have a mobile phone or internet?
Even if you do not reserve online, Save My Spot still benefits you by minimizing wait times and the number of sick people in the waiting room. It can also make waiting less frustrating by providing a more transparent estimate of your wait time.