Published on November 06, 2020

New Urgent Care Process Safely Accommodates Patient Needs

For the health and safety of all, MidMichigan Urgent Care – Clare is implementing a new admissions process for its patients seeking treatment. Upon arrival, patients are asked to wait in their car and call the Urgent Care staff. Following a brief symptom screening, patients will then be give instruction on location for treatment.

“With the increased cases in COVID-19, we are making changes to keep our patients safe,” said Paul Berg, M.D., president, MidMichigan Physicians Group. “By identifying the patient’s symptoms over the phone we are better able to safely accommodate their needs and reduce the risk of potential exposure to others seeking treatment.”

After the health screening, if patients are found to have symptoms of respiratory illness, or need to be tested for COVID-19, they may be directed to the Ambulatory Testing Center located at 703 N. McEwan Street. Those without respiratory symptoms will be directed to enter MidMichigan’s Clare Urgent Care at 700 West 5th Street.

“While this change is minor, it reinforces our commitment to patient safety and keeping our patients at the center of all that we do,” concluded Dr. Berg.

In addition to treatment location and entry screening, MidMichigan continues to follow other COVID-19 prevention protocols at all of its facilities. These include visitor limitations, universal masking, additional cleaning and sanitizing measures, and modification of waiting rooms and reception areas to accommodate social distancing. Virtual care options for patient care needs, as well as online community education opportunities, are also now available.

MidMichigan Urgent Care – Clare is open Monday through Friday, 8 a.m. to 7 p.m., and Saturday and Sundays 8 a.m. to 3 p.m. Those with inquiries may call Urgent Care at (989) 386-9911.

As a service to the community, MidMichigan Health hosts a COVID-19 informational hotline with a reminder of CDC guidelines and recommendations. Staff is also available to help answer community questions Monday through Friday from 8 a.m. to 5 p.m. The hotline can be reached toll-free at (800) 445-7356 or (989) 794-7600. In addition, inquiries can be sent to MidMichigan Health via Facebook messenger at www.facebook.com/midmichigan. More information can also be found at www.midmichigan.org/covid19.

Those interested in a current list of COVID-19 testing site locations may visit www.michigan.gov/coronavirustest.