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Published on June 07, 2011

MidMichigan Medical Center-Gratiot in Top Five Percent Nationally For Patient Experience

Outstanding Patient Experience AwardHealthGrades, the nation’s most trusted source for researching and selecting doctors and hospitals, named MidMichigan Medical Center–Gratiot a recipient of the 2011 Outstanding Patient Experience Award™. This distinction ranks the Medical Center among the top five percent of hospitals nationwide based on an analysis of patient satisfaction data for 3,797 U.S. hospitals.

According to HealthGrades, 80 percent of patients treated at the nation’s best-performing hospitals would definitely recommend the hospital compared to only 55 percent of patients who received care from the poorest-performing hospitals.

“To be among the nation’s best performing hospitals for patient experience is a great honor,” said Mark Bush, president & CEO of MidMichigan Medical Center–Gratiot. “This award demonstrates our commitment to excellence and recognizes the dedication and hard work of our physicians, nurses, clinical staff and volunteers, to ensure that we are delivering the highest quality health care, every patient, every time. I am extremely proud of our team.”

HealthGrades analyzed HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) hospital survey data obtained from the Centers for Medicare and Medicaid Services (CMS), from April 2009 to March 2010. HealthGrades identified those hospitals performing in the top 10 percent in the nation for patient satisfaction, based on survey responses from patients treated at those facilities. These 339 hospitals were designated as 2011 Outstanding Patient Experience Award™ recipients. Hospitals had to meet bed size, survey-response size, and clinical-quality thresholds in order to be eligible for the award.

When compared to hospitals performing in the bottom 10 percent for patient satisfaction, HealthGrades Outstanding Patient Experience Award recipient hospitals are attributed with the following:

  • 45 percent more patients gave the hospital an overall rating of a nine or a 10 (10 being the highest possible)
  • 34 percent more patients responded that they always received help from staff quickly
  • 24 percent more patients reported that the staff always explained their medications to them prior to administering them
  • 19 percent more patients felt their pain was always well controlled
  • 45 percent more patients reported that they would definitely recommend the hospital to their family or friends.

“It’s clear that patients are driving higher quality in our nation’s hospitals,” said Rick May, M.D., vice president of clinical quality programs at HealthGrades. “Hospitals like MidMichigan Medical Center–Gratiot take HCAHPS survey results very seriously and invest time and resources to ensure each patient’s experience is the best possible. This is yet another example of how transparency in health care drives quality.”

The study and full methodology can be found at

MidMichigan Medical Center - GratiotMidMichigan Medical Center–Gratiot is an affiliate of MidMichigan Health, a non-profit health system that covers a 12-county region with 481 hospital beds at medical centers in Alma, Clare, Gladwin and Midland, as well as outpatient facilities, including health parks, urgent care centers, home care, hospice, nursing homes, physicians, medical offices and other specialty health services.

Those interested in learning more about MidMichigan Health’s leadership in measurable quality such as accreditations, physician and nurse credentials, advanced technology, patient satisfaction and other awards may visit